DC Water Taxi

Frequently Asked Questions

About Us.
We have been sailing on the Potomac for 10 years, and have safely carried more than 500,000 individuals. Some have even cracked a smile :-)

Cancellations.
We cruise rain or shine. Tickets are not refundable but they may be used at a later date.

Children. Are there any age requirements?
We've accommodated people from 2 months to 92 years on our DAYTIME CRUISES. HOWEVER, each child UNDER 5 MUST be accompanied by an adult. NIGHTTIME CRUISES ONLY permit children 10 AND OVER. [We have room for strollers, walkers and wheelchairs but there is no ramp, and usually 2-3 steps is required.]

Clothing. We suggest you check the weather forecast and dress suitably. For temperatures below 70-degrees, a sweatshirt or windbreaker is a good idea (though all of our vessels have covered areas to keep you dry).

Coast Guard Approved.
All our vessels are inspected for safety by the Coast Guard and adhere to strict regulations. We have enough life jackets onboard for everyone.

Directions.
Please see the directions link at the top for details.

Drinks. Food. Etc.
We sell soft drinks and bottled water on-board.

Gratuity. Is gratuity included in the ticket price?
No gratuities are required or otherwise included in your ticket (for private charters, please refer to your contract).

Groups. What size group can your boats accommodate?
Our water taxi boat can accommodate up to 100 passengers.

Handicap Accessibility. Are the boats handicapped accessible?
Unfortunately, there is no wheelchair access.

Parking. Is there parking close to the boats?
Yes, there are many parking garages and meters near the Georgetown stop. [For those routes that make a stop at the National Mall, there is free parking there. But you will have to allow extra time for that]

Payment. What type of payment do you accept?
For individuals and families, we accept credit card transactions through this web site. Groups should review their reservation form.

Phones. Will my cell phone work on the cruise?
Yes, your cell phone will work on the cruise. We ask, however, that you be considerate of other passengers.

Reservations.
We don't accept reservations for a particular time. Because of the Water Taxi's 100 seat capacity, all have been accommodated (though during the Cherry Blossom festival in April, Saturday afternoons can be crowded). For groups larger than 12 passengers

Email us

Seasickness. Will I get seasick?
It is highly unlikely. The Potomac River is a ‘protected water way’, meaning that it is a fairly narrow waterway (and NOT a broad, open expanse of water such as a bay or ocean). Therefore, there is usually (99% of time) no waves, or very small waves. Seasickness is extremely rare.

Seating Arrangements. How is seating arranged on board?
Seating is unassigned and on a ‘first come’ basis.

Smoking. No smoking is allowed on board

Tickets. Individuals - MUST purchase tickets through our web site.

Vouchers.
If you purchased a voucher for use on our tour, you may use the voucher any day, any time until its expiration date. [For tours/times that stop at the National Mall, you may disembark, walk around, and re-board later. But please check the last return time before disembarking]. No reservations are required or accepted. It's first-come first served, but we have lots of seats, and add extra hours for holidays. [For Fall Foliage cruises, the cruise starts/ends at 3100 K St. NW, Washington DC, and does NOT stop at the Ohio Drive (Nat'l Mall) stop.]

Weather.
Our boats are covered and will keep you dry. We sail rain or shine.


Contacting Us.
Please make sure your question isn't already answered on this page. If not, please email us
and a crew member will respond to you.